Buycomus · Customer Care
Returns & Refunds
Shop with confidence. A simple, transparent return process for your multivitamins and household essentials.
Submit your request
Log in, open My Orders, and select Return/Refund on the item you’d like to send back.
We review it
Most requests are decided within 48 hours. Approved returns get a prepaid label and 14 days to ship.
Ship & get refunded
Once we receive the item, your refund is processed — typically within 7–10 business days.
Return Window
| Product type | Return window |
|---|---|
| Multivitamins & supplements | 30 days from delivery |
| Household essentials | 30 days from delivery |
| Buycomus-branded products | 90 days from delivery |
| Purchased via marketplace (Amazon, Walmart, etc.) | 30 days from delivery |
Refund Policy Overview
We want you to feel good about every order. If you’re not satisfied with a purchase, you can request a return or replacement within the applicable window above.
- Most products: returnable within 30 days of delivery.
- Buycomus-branded products: extended 90-day return window.
- Marketplace purchases: 30-day window, subject to the marketplace’s own policies too.
Where to Send Returns
If your return is approved and a physical return is required, ship your item to:
7901 4th Street North
St. Petersburg, FL 33702
United States
Please don’t send returns without an approved request — unapproved packages may be refused and sent back to you.
International Returns
- International orders aren’t eligible for prepaid return labels; return shipping is the customer’s responsibility.
- Refund amounts may vary from the original total due to shipping costs, exchange rates, or customs fees.
- Unclaimed or refused international shipments may be destroyed by the carrier and aren’t eligible for refund.
What’s Not Covered
Unapproved returns
Items shipped back without an approved request will be refused and returned to sender.
Wrong item sent to us
Please double-check you’re returning the correct item — we can’t hold or return items sent by mistake.
Policy misuse
We monitor for return abuse, including:
- False claims of non-delivery or defects
- Repeated or excessive return requests
- Returning used, damaged, or substituted items
- Fraudulent chargebacks
- Refusing deliveries or repeatedly failing to claim orders
Frequently Asked Questions
How long until I get my refund?
Refunds are issued once we receive and inspect the returned item. Store credit is typically issued within 24 hours of approval; refunds to your original payment method usually take 7–10 business days (up to 35 days for international orders).
Do I have to ship the item back to get a refund?
Not always — some issues (like damaged or incorrect items) can be resolved with photo evidence alone. Wait for your confirmation email before shipping or discarding anything.
Can I return an item if I’m outside the U.S.?
Yes, but return shipping costs are your responsibility, and we don’t provide prepaid labels for international returns.
My card has expired or my account is closed — how do I get refunded?
Contact your bank or card issuer to arrange an alternate refund method, and let our support team know so we can assist.
Why was my return request denied?
Common reasons include requests submitted after the return window closed, items returned used or not in original condition, or signs of policy misuse. Every request is reviewed individually — contact support for more detail on your case.
Our Right to Update This Policy
Buycomus reserves the right to modify, limit, or deny returns and refunds at any time, and to take action on accounts engaged in fraudulent or abusive return activity.